If the goods you have ordered are an incorrect size, please return them in ‘new’ condition within 14-days and we will offer an exchange or refund for you.
Please note, the return postage and new outbound postage for an exchange, is to be covered by the buyer.
Please include your Name, Original Order Details, Contact details and Exchange or Refund request with your parcel and send marked FAO: ‘Returns’ to It’s Ideal Marketing Ltd, (UK Distributor).
For exchanges, please include a cheque to cover the new outbound postage payable to "It’s Ideal Marketing Ltd" (for the same cost as the original outbound postage). Or alternatively, you can make a bank transfer or paypal payment
If you have received a faulty or incorrect item, please E-Mail sarahwalker@itsideal.net or call us on 07885 334875.
Please note we cannot accept items for refund or exchange that have been soiled or damaged.